{"id":28499,"date":"2025-02-13T11:00:59","date_gmt":"2025-02-13T10:00:59","guid":{"rendered":"https:\/\/nmg.nl\/?page_id=28499"},"modified":"2025-06-12T14:16:10","modified_gmt":"2025-06-12T12:16:10","slug":"klachtenprocedure","status":"publish","type":"page","link":"https:\/\/nmg.nl\/en\/klachtenprocedure\/","title":{"rendered":"Klachtenprocedure"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid header-slider vc_row-no-padding\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f .owl-nav a {\n  width: 36px;\n  height: 36px;\n  border-radius: 500px;\n}\n.dt-arrow-border-on.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f .owl-nav a:not(:hover):before {\n  border-width: 0px;\n}\n.dt-arrow-hover-border-on.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f .owl-nav a:hover:after {\n  border-width: 0px;\n}\n.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f .owl-nav a.owl-prev {\n  top: 50%;\n  transform: translateY(calc(-50% + 0px));\n  left: -43px;\n}\n@media all and (-ms-high-contrast: none) {\n  .gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f .owl-nav a.owl-prev {\n    transform: translateY(-50%);\n    margin-top: 0px;\n  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none;\n}\n.bullets-small-dot-stroke.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f .owl-dot:not(.active):hover span,\n.bullets-small-dot-stroke.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f .owl-dot.active span {\n  background: #e9e9e7;\n  box-shadow: none;\n}\n.bullets-small-dot-stroke.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f .owl-dot.active {\n  box-shadow: 0 0 0 2px #e9e9e7;\n}\n.bullets-ubax.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f .owl-dot span {\n  background: #d7d6d1;\n  box-shadow: none;\n}\n.bullets-ubax.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f .owl-dot.active span {\n  border-color: #e9e9e7;\n}\n.bullets-ubax.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f .owl-dot:not(.active):hover span {\n  background: #e9e9e7;\n  box-shadow: none;\n}\n.bullets-etefu.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f .owl-dot span {\n  background: #d7d6d1;\n  box-shadow: none;\n}\n.bullets-etefu.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f .owl-dot:not(.active):hover span {\n  background: #e9e9e7;\n  box-shadow: none;\n}\n.bullets-etefu.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f .owl-dot span:before {\n  background: #e9e9e7;\n  box-shadow: none;\n}\n.accent-gradient .bullets-etefu.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f .owl-dot span:before {\n  background: #e9e9e7;\n  box-shadow: none;\n}\n@media screen and (max-width: 778px) {\n  .gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f.hide-arrows .owl-nav a {\n    display: none;\n  }\n}\n@media screen and (max-width: 778px) {\n  .gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f.reposition-arrows .owl-nav .owl-prev {\n    top: 50%;\n    transform: translateY(calc(-50% + 0px));\n    left: 10px;\n  }\n  .gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f.reposition-arrows .owl-nav .owl-next {\n    top: 50%;\n    transform: translateY(calc(-50% + 0px));\n    right: 10px;\n  }\n}\n@media screen and (max-width: 778px) and all and (-ms-high-contrast: none) {\n  .gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f.reposition-arrows .owl-nav .owl-prev {\n    transform: translateY(-50%);\n    margin-top: 0px;\n  }\n}\n@media screen and (max-width: 778px) and all and (-ms-high-contrast: none) {\n  .gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f.reposition-arrows .owl-nav .owl-next {\n    transform: translateY(-50%);\n    margin-top: 0px;\n  }\n}\n.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f figure,\n.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f .rollover,\n.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f img,\n.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f .gallery-rollover {\n  border-radius: 0px;\n}\n.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f.enable-bg-rollover .gallery-rollover {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f.enable-img-shadow .owl-stage-outer {\n  padding: 14px 0;\n}\n.gallery-carousel-shortcode.gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f.enable-bg-rollover.hover-scale figure .rollover:after {\n  background: -webkit-linear-gradient();\n  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gallery-carousel-shortcode-id-d9e5dd8dfe403d93737937fdb90b8f8f meta-info-off dt-arrow-border-on dt-arrow-hover-border-on bullets-fill-in reposition-arrows dt-icon-bg-off arrows-bg-on disable-arrows-hover-bg arrows-hover-bg-on  hover-fade\" data-scroll-mode=\"1\" data-col-num=\"1\" data-wide-col-num=\"1\" data-laptop-col=\"1\" data-h-tablet-columns-num=\"1\" data-v-tablet-columns-num=\"1\" data-phone-columns-num=\"1\" data-col-gap=\"10\" data-stage-padding=\"0\" data-speed=\"600\" data-autoplay=\"true\" data-autoplay_speed=\"5000\" data-arrows=\"false\" data-bullet=\"true\" data-next-icon=\"icon-ar-017-r\" data-prev-icon=\"icon-ar-017-l\" data-img-shadow-size=\"12px\" data-img-shadow-spread=\"3px\"><div data-post-id=\"10793\" data-date=\"2022-11-21T15:45:07+01:00\" data-name=\"8\"><figure class=\"post\"><a href=\"https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/8-2.png\" class=\"rollover dt-pswp-item layzr-bg\" data-large_image_width=\"1920\" data-large_image_height=\"352\" data-dt-img-description=\"\" title=\"8\"><img loading=\"lazy\" decoding=\"async\" class=\"preload-me owl-lazy-load\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201920%20352&#39;%2F%3E\" data-src=\"https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/8-2.png\" data-srcset=\"https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/8-2.png 1920w\" alt=\"\" width=\"1920\" height=\"352\"  \/><span class=\"gallery-rollover\"><\/span><\/a><\/figure><\/div><div data-post-id=\"10792\" data-date=\"2022-11-21T15:44:58+01:00\" data-name=\"3\"><figure class=\"post\"><a href=\"https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/3-1.png\" class=\"rollover dt-pswp-item layzr-bg\" data-large_image_width=\"1920\" data-large_image_height=\"352\" data-dt-img-description=\"\" title=\"3\"><img loading=\"lazy\" decoding=\"async\" class=\"preload-me owl-lazy-load\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201920%20352&#39;%2F%3E\" data-src=\"https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/3-1.png\" data-srcset=\"https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/3-1.png 1920w\" alt=\"\" width=\"1920\" height=\"352\"  \/><span class=\"gallery-rollover\"><\/span><\/a><\/figure><\/div><div data-post-id=\"10316\" data-date=\"2021-11-30T09:10:50+01:00\" data-name=\"shutterstock_1178831641-Hersteld\"><figure class=\"post\"><a href=\"https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/shutterstock_1178831641-hersteld-scaled.jpg\" class=\"rollover dt-pswp-item layzr-bg\" data-large_image_width=\"2000\" data-large_image_height=\"353\" data-dt-img-description=\"\" title=\"shutterstock_1178831641-Hersteld\"><img loading=\"lazy\" decoding=\"async\" class=\"preload-me owl-lazy-load\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%202000%20353&#39;%2F%3E\" data-src=\"https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/shutterstock_1178831641-hersteld-scaled.jpg\" data-srcset=\"https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/shutterstock_1178831641-hersteld-scaled.jpg 2000w\" alt=\"\" width=\"2000\" height=\"353\"  \/><span class=\"gallery-rollover\"><\/span><\/a><\/figure><\/div><div data-post-id=\"28680\" data-date=\"2026-05-28T11:11:27+02:00\" data-name=\"Ontwerp zonder titel (1)\"><figure class=\"post\"><a href=\"https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/ontwerp-zonder-titel-1.png\" class=\"rollover dt-pswp-item layzr-bg\" data-large_image_width=\"1350\" data-large_image_height=\"250\" data-dt-img-description=\"\" title=\"Ontwerp zonder titel (1)\"><img loading=\"lazy\" decoding=\"async\" class=\"preload-me owl-lazy-load\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201350%20250&#39;%2F%3E\" data-src=\"https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/ontwerp-zonder-titel-1.png\" data-srcset=\"https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/ontwerp-zonder-titel-1.png 1350w\" alt=\"\" width=\"1350\" height=\"250\"  \/><span class=\"gallery-rollover\"><\/span><\/a><\/figure><\/div><div data-post-id=\"9940\" data-date=\"2020-11-02T13:56:54+01:00\" data-name=\"NMG-Takenhofplein-Ali schrijft\"><figure class=\"post\"><a href=\"https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/NMG-Takenhofplein-Ali-schrijft-scaled.jpg\" class=\"rollover dt-pswp-item layzr-bg\" data-large_image_width=\"2048\" data-large_image_height=\"362\" data-dt-img-description=\"\" title=\"NMG-Takenhofplein-Ali writes\"><img loading=\"lazy\" decoding=\"async\" class=\"preload-me owl-lazy-load\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%202048%20362&#39;%2F%3E\" data-src=\"https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/NMG-Takenhofplein-Ali-schrijft-scaled.jpg\" data-srcset=\"https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/NMG-Takenhofplein-Ali-schrijft-scaled.jpg 2048w\" alt=\"\" width=\"2048\" height=\"362\"  \/><span class=\"gallery-rollover\"><\/span><\/a><\/figure><\/div><\/div>\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_left   maxheight\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"234\" src=\"https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/Kleur-balk-1024x127-1.jpg\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"Kleur-balk-1024x127\" srcset=\"https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/Kleur-balk-1024x127-1.jpg 1920w, https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/Kleur-balk-1024x127-1-300x37.jpg 300w, https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/Kleur-balk-1024x127-1-1024x125.jpg 1024w, https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/Kleur-balk-1024x127-1-768x94.jpg 768w, https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/Kleur-balk-1024x127-1-1536x187.jpg 1536w, https:\/\/nmg.nl\/wp-content\/uploads\/2020\/01\/Kleur-balk-1024x127-1-18x2.jpg 18w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\"  data-dt-location=\"https:\/\/nmg.nl\/en\/kleur-balk-1024x127\/\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1579267753916\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >Klachtenprocedure<\/h2>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Wij doen ons best. Maar het kan zijn dat je toch niet tevreden bent over onze dienstverlening. Bijvoorbeeld over een reparatie die op zich laat wachten, of een medewerker die je niet correct behandelt. Wij hopen dat je dat kenbaar wilt maken zodat wij onze dienstverlening kunnen verbeteren en samen tot een oplossing komen.<\/p>\n<p><strong>Hoe meld je een klacht?<\/strong><\/p>\n<p>Je kunt dit schriftelijk doen ter attentie van \u2018klachtbehandeling\u2019 via e-mail met een duidelijke klachtenomschrijving aan\u00a0<a href=\"mailto:info@nmg.nl\">info@nmg.nl<\/a>. Vermeld hierbij ook altijd duidelijk je naam en adres. Je klacht kun je ook per post versturen aan NMG Vastgoed B.V., Postbus 188, 6500 AD Nijmegen.<\/p>\n<p><strong>Welke klachten nemen wij niet in behandeling?<\/strong><\/p>\n<ul>\n<li>Een reparatieverzoek is g\u00e9\u00e9n klacht;<\/li>\n<li>Anonieme klachten. Het is voor ons belangrijk om een terugkoppeling te kunnen geven over de klacht. Wij verwerken persoonlijke gegevens zorgvuldig en in overeenstemming met de wet. Voor meer informatie verwijzen wij je naar de privacyverklaring op onze website.<\/li>\n<li>Klachten die je al hebt voorgelegd aan de rechter;<\/li>\n<li>Klachten die NMG Vastgoed B.V. al heeft voorgelegd aan de deurwaarder of advocaat;<\/li>\n<\/ul>\n<p><strong>Wanneer ontvang je reactie van ons?<\/strong><\/p>\n<p>Binnen 2 werkdagen na ontvangst van je klacht ontvang je van ons een ontvangstbevestiging. Je klacht zal worden behandeld en beoordeeld door de manager. Binnen 10 werkdagen na ontvangst van je klacht ontvang je van ons een reactie met:<\/p>\n<ul>\n<li>De oplossing<\/li>\n<li>Of een inschatting van de periode die benodigd is om tot een oplossing te komen<\/li>\n<li>Of het bericht klacht niet in behandeling genomen.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Als wij er samen niet uitkomen?<\/strong><\/p>\n<p><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Heb je een klacht over het debiteurenbeheer en komen wij er samen niet uit neem dan contact op met het onafhankelijke klachteninstituut Financi\u00eble Dienstverlening Kifid. Ons Kifid aansluitnummer is 300.019164.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Je kunt je ook tot de Burgerlijke rechter wenden.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><a class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-underline text-strikethrough-none\" draggable=\"false\" href=\"http:\/\/www.kifid.nl\" target=\"_blank\" rel=\"noopener\">www.kifid.nl<\/a><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><a class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-underline text-strikethrough-none\" draggable=\"false\" href=\"https:\/\/www.kifid.nl\/wp-content\/uploads\/2024\/05\/Kifid_Reglement-Geschillencommissie-vanaf-1-april-2024-1.pdf\" target=\"_blank\" rel=\"noopener\">Reglement Geschillencommissie Kifid \u2013 vanaf 1 april 2024<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><em><strong>NMG Vastgoed B.V. is aangesloten bij het Kifid, Klachteninstituut Financi\u00eble Dienstverlening, met aansluitnummer 300.019164 en ingeschreven in het register incassodienstverlening met registratienummer 00176.<\/strong><\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"ubtn-ctn-left\"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-custom\" href=\"https:\/\/nmg.nl\/wp-content\/uploads\/2025\/06\/klachtenprocedure-nmg-vastgoed-06.2025-2.pdf\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-3446\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-custom ubtn-no-hover-bg  none  ubtn-left   tooltip-6a504d200fb9d\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#98c21d\" data-hover-bg=\"#71a737\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-3446'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"desktop:29px;\"}'  style=\"font-weight:normal;width:205px;min-height:45px;padding:px px;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #98c21d;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#71a737\"><\/span><span class=\"ubtn-data ubtn-text\" >Klachtenprocedure<\/span><\/button><\/a><\/div><\/div><\/div><\/div><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid content-under-video\"><div class=\"content-under-video-left wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading kop-title-right\" >Reparatieverzoek<\/h2>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Heb je een reparatieverzoek? Via het huurdersportaal Mijn NMG dien je gemakkelijk zelf je reparatieverzoek in. Ga hiervoor naar <a href=\"http:\/\/mijn.nmg.nl\">mijn.nmg.nl.<\/a> Hier vind je ook veel antwoorden op je (huur-)vragen.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"content-under-video-right wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-6a504d20109cb\" data-id=\"6a504d20109cb\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ubtn-ctn-left\"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-custom\" href=\"https:\/\/mijn.nmg.nl\/\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-6018\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-custom ubtn-no-hover-bg  none  ubtn-left   tooltip-6a504d2010a04\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#98c21d\" data-hover-bg=\"#71a737\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-6018'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"desktop:29px;\"}'  style=\"font-weight:normal;width:205px;min-height:45px;padding:px px;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #98c21d;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#71a737\"><\/span><span class=\"ubtn-data ubtn-text\" >Mijn NMG<\/span><\/button><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><!-- Row Backgrounds --><div class=\"upb_color\" data-bg-override=\"0\" data-bg-color=\"#f9f9f9\" data-fadeout=\"\" data-fadeout-percentage=\"30\" data-parallax-content=\"\" data-parallax-content-sense=\"30\" data-row-effect-mobile-disable=\"true\" data-img-parallax-mobile-disable=\"true\" data-rtl=\"false\"  data-custom-vc-row=\"\"  data-vc=\"8.7.3\"  data-is_old_vc=\"\"  data-theme-support=\"disable\"   data-overlay=\"false\" data-overlay-color=\"\" data-overlay-pattern=\"\" data-overlay-pattern-opacity=\"\" data-overlay-pattern-size=\"\"    ><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid content-under-video\"><div class=\"content-under-video-left wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading kop-title-right\" >Overlast<\/h2>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Ervaar je overlast? Ook dat kun je via jouw Mijn NMG en onze website mijn.nmg.nl melden.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"content-under-video-right wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-6a504d2011690\" data-id=\"6a504d2011690\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ubtn-ctn-left\"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-custom\" href=\"https:\/\/mijn.nmg.nl\/mijn-nmg\/service\/overlast-melden\/\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-4011\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-custom ubtn-no-hover-bg  none  ubtn-left   tooltip-6a504d20116c0\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#98c21d\" data-hover-bg=\"#71a737\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-4011'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"desktop:29px;\"}'  style=\"font-weight:normal;width:205px;min-height:45px;padding:px px;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #98c21d;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:#71a737\"><\/span><span class=\"ubtn-data ubtn-text\" >Overlast melden<\/span><\/button><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><!-- Row Backgrounds --><div class=\"upb_color\" data-bg-override=\"0\" data-bg-color=\"#f9f9f9\" data-fadeout=\"\" data-fadeout-percentage=\"30\" data-parallax-content=\"\" data-parallax-content-sense=\"30\" data-row-effect-mobile-disable=\"true\" data-img-parallax-mobile-disable=\"true\" data-rtl=\"false\"  data-custom-vc-row=\"\"  data-vc=\"8.7.3\"  data-is_old_vc=\"\"  data-theme-support=\"disable\"   data-overlay=\"false\" data-overlay-color=\"\" data-overlay-pattern=\"\" data-overlay-pattern-opacity=\"\" data-overlay-pattern-size=\"\"    ><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Klachtenprocedure Wij doen ons best. Maar het kan zijn dat je toch niet tevreden bent over onze dienstverlening. Bijvoorbeeld over een reparatie die op zich laat wachten, of een medewerker die je niet correct behandelt. Wij hopen dat je dat kenbaar wilt maken zodat wij onze dienstverlening kunnen verbeteren en samen tot een oplossing komen.&hellip;<\/p>","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"class_list":["post-28499","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klachtenprocedure | NMG Vastgoed B.V.<\/title>\n<meta name=\"description\" content=\"Onze klachtenprocedure.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nmg.nl\/en\/klachtenprocedure\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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